Mavira shipping, fit support, and returns
Shipping charges, impression-return directions, fit support, product returns, and refund eligibility are separate terms. Review the amount and shipping method shown at checkout, follow the directions supplied with your order, and read the official refund policy before ordering.
How to confirm the shipping terms
The order starts with delivery of the at-home impression kit. Review any shipping charge and method shown at checkout, then use the packaging, destination, and return directions supplied with the order. After accepted impressions are used for fabrication, the finished retainers are sent to the address on the order.
An impression-return arrangement is not the same as an unrestricted product return. Return, refund, remake, and fit-support eligibility are governed by the terms that apply to the specific order. Review the official refund policy and obtain instructions from support before mailing a product back.
The three shipping stages
Kit delivery
The impression kit is sent to the shipping address entered at checkout. Check the address carefully, including apartment or unit information, before submitting the order.
Impressions returned to the lab
Pack the completed impressions exactly as directed and use the supplied shipping process. Keep any receipt or tracking information until the lab confirms the next stage.
Finished retainers delivered
Once usable impressions are accepted and fabrication is completed, the selected number of matched upper-and-lower sets is shipped to you.
Carrier transit and lab turnaround are separate parts of the timeline. Weather, holidays, address problems, carrier delays, the quality of returned impressions, and the need for additional information can all affect delivery. Any timing shown at purchase is an estimate rather than a guaranteed arrival date unless the checkout terms expressly say otherwise.
What to do if a shipment has a problem
Tracking has not updated
Allow time for the carrier's first scan, then check the tracking link again. If the package remains unchanged or appears lost, contact support with the order number and tracking information.
The address is wrong
Contact support as soon as possible. An address may not be editable after a carrier has accepted the shipment, and rerouting is not always available.
The package arrived damaged
Photograph the shipping package and contents before discarding anything. Keep the label, retainers, case, and other materials while support reviews the issue.
The package contains the wrong quantity
Compare the contents with the order confirmation. One set means one upper and one lower retainer. Contact support if the number of matched sets does not match the order.
How fit concerns are reviewed
If a new retainer does not seat as expected or appears to have a fabrication issue, stop before forcing or altering it and contact Mavira promptly. Support may ask for the order number, a description of the concern, photos, or other information needed to review it.
The appropriate response depends on the facts of the order. Contacting fit support does not by itself guarantee that every concern qualifies for a remake, return, or cash refund. The remedy, eligibility, required steps, deadlines, and exclusions are controlled by the official refund policy and the instructions Mavira provides for the specific case. Do not ship retainers or impressions back without obtaining directions first.
For the fastest review
- Contact support as soon as you notice the issue.
- Include the order number and the email used at checkout.
- Describe whether the concern involves the upper, lower, or both retainers.
- Keep every appliance, the case, packaging, and kit records.
- Send photos only through the method requested by support.
Fit-support question or dental-health concern?
Order support can review shipping, quantity, visible damage, and the fabrication information associated with the order. It cannot replace an in-person dental examination. Clear retainers are intended to help maintain the current position of teeth; they are not designed to actively move teeth.
Do not force a retainer that will not seat. Stop using it and seek guidance from a licensed dentist or orthodontist if you have significant or persistent pain, visible tooth movement, a changed bite, swelling, bleeding, sores, loose teeth, suspected decay, or another active dental concern. If urgent symptoms are present, prioritize timely professional care rather than waiting for an order-support response.
Before contacting support
Gather the order confirmation, tracking number, photos of any shipping damage, and a short description of what happened. If the concern is fit-related, identify which appliance is involved and when you first noticed the issue. This information helps support distinguish a delivery problem, quantity error, visible defect, impression question, or concern that should be directed to a dental professional.
Use the Mavira contact page for order-specific assistance. For pricing or product-selection questions, see Mavira retainer pricing and the replacement retainer guide.
Shipping and return questions
Where can I see the shipping charge?
Review the shipping amount and method shown at checkout for your destination. Also follow the return directions supplied with your order, because an impression return and a product return may use different terms.
Does the impression-return process cover every product return?
No. Returning impressions for production and returning a finished product are different. Review the official refund policy and contact support for authorization and instructions before returning anything.
Are delivery dates guaranteed?
Unless the checkout terms expressly provide a guarantee, carrier and production timing should be treated as an estimate. Transit delays and impression issues can change the schedule.
What should I do about a fit concern?
Do not force the appliance. Keep all materials and contact Mavira promptly. Seek in-person dental care when the concern involves pain, tooth movement, bite changes, or another oral-health issue.
Need help with an order?
Send Mavira your order number and a concise description of the shipping, quantity, damage, or fit concern.