We accept returns within 90 days of delivery, including opened or slightly used products. Return shipping is free and there is no restocking fee. Please include your order number or proof of purchase when contacting us.
Email lab@maviraguards.com or call (480) 360-2731. We will provide a prepaid return shipping label and return instructions. Please contact us before mailing anything back.
Return address: Mavira, 4274 E Dwayne St, Gilbert, AZ 85295, United States.
If your retainers do not fit just right within 90 days of delivery, we will remake them for free. Contact us with your order number and a description of the fit issue so we can help with the next steps.
If your impressions do not turn out, we will send you a replacement impression kit for free and help you try again before your retainers are made. Standard shipping for replacement kits and impression returns is free.
Please inspect your order on arrival and contact us immediately if an item is damaged, defective, or incorrect so we can make it right.
Contact us to discuss an exchange. You may return an eligible item under this policy and place a separate order for the replacement.
We will notify you after receiving and inspecting your return. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need additional time to process the refund. If more than 15 business days have passed since approval, contact lab@maviraguards.com.