Contact Mavira
Get help with an order, your at-home impression kit, impression review, shipping, fit questions, or return instructions.
How to reach us
Include your order number and the email used at checkout when your message is about an existing order.
Call or text
Photos can be helpful when you are asking the Mavira team to review an impression. Do not send sensitive medical information that is not needed to answer your question.
Before you contact support
Order help
Have your order number ready so the team can locate the purchase.
Impression help
Follow the kit guide, then contact the team if you are unsure whether an impression is ready to mail.
Shipping or returns
Review the shipping and returns guide and the official refund policy before sending anything back.
When to contact a dental professional
Mavira customer support can help with the product and mail-in process, but it cannot diagnose or treat a dental condition. Contact a dentist or orthodontist if you have significant pain, a major bite change, loose or damaged teeth, active oral disease, or a retainer that will not seat.